Support | CoverMyMeds: Electronic Prior Authorization Platform (2024)

Questions? We're Here to Help.

Where should I direct providers to get started?

Is CoverMyMeds free for pharmacies?

How can I get my providers engaged?

What is the Notes feature?

How does CoverMyMeds find the right request for patients?

I forgot my username and password. How can I retrieve this information (pharmacists)?

How will I be notified of determinations for requests (for pharmacists)?

What is a pharmacy Key?

Can I receive notifications by fax instead of email?

Is my pharmacy system vendor integrated? How do I get started?

What’s happening?

Are there any specific actions patients need to take before the shutdown?

Moving forward, how can patients save on medications without ScriptHero?

What does this mean for current patients?

What happens to an account after June 3?

What happens to any patient data after June 3?

What should active patients do before June 3?

Will patients still receive status updates about prior authorizations?

Where can I find CoverMyMeds Virtual Assistant?

What can CoverMyMeds Virtual Assistant help me with?

Will I still be able to speak with a representative if I need support?

The CoverMyMeds Virtual Assistant will learn and improve as it goes!

Is CoverMyMeds free to use?

What is electronic prior authorization (ePA)?

How does CoverMyMeds keep healthcare information safe?

How do you work with McKesson?

What is CoverMyMeds?

Does CoverMyMeds keep me compliant with my state’s ePA legislation?

Why did I not receive a code for my multi-factor authentication?

How often will I be required to provide multi-factor authentication?

How can I change which factor (email or phone) I use for multi-factor authentication?

What is multi-factor authentication and why is it required?

Why do I need to verify my prescribers?

Is CoverMyMeds free for providers?

Why did I get a fax from a pharmacy with a Key on it?

Do I have to be at my office to access CoverMyMeds?

How do I create my account?

Is CoverMyMeds secure if I access my account remotely?

What should I do if a new employee is taking over my PA responsibilities?

What is the Renew feature?

I received a determination for a request. What are my next steps?

Is it possible to use one account to complete PA requests for multiple prescribers?

I forgot my username and password. How can I retrieve this information (providers)?

How do I find the right request for my patient?

How will I be notified of determinations for requests (for providers)?

What is a Key?

Does CoverMyMeds integrate with my EHR?

I do not see my EHR listed as integrated. How do I request integration?

What is the advantage of EHR integration?