Microsoft Store & billing help (2024)

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Explore Microsoft Store services

From free shipping and returns to our 60-day price protection, we’re here to help you do more with best-in-class devices, software, games, and resources. ​

Check out what the Microsoft Store has to offer:

Shopping and purchase support | Product setup and training | Small business support

Microsoft Store & billing help (2)

Shopping and purchase support

Microsoft Store services aren't available in all regions. To see what options are available to you, select your country or region from the dropdown list below and if it's not listed, select Other regions .

Why shop at Microsoft Store

Easy, convenient shopping

  • Free 2-3 day shipping

  • Free 60-day returns

  • 60-day price protection

  • Flexible payment options

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

Extended device protection

  • Microsoft Complete protection plan

Microsoft Store & billing help (3)

We can help you find what you need

Sales support help

Disability answer desk

Shop with an ASL associate

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Microsoft Store & billing help (4)

We can help you find what you need

Sales support help

Disability answer desk

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Extended device protection

Microsoft Complete protection plan

Microsoft Store & billing help (5)

We can help you find what you need

If you have questions before you buy, chat with a product expert or book a shopping appointment.

Sales support help

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Extended device protection

Microsoft Complete protection plan

Why shop at Microsoft Store

Easy, convenient shopping

  • Free shipping

  • Free 60-day returns

  • 60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

  • For students, parents, and educators

Microsoft Store & billing help (6)

We can help you find what you need

Sales support help

Disability answer desk

Why shop at Microsoft Store

We can help you find what you need

If you have questions before you buy, chat with a product expert.

Sales support help

Browse the Microsoft Store

The Microsoft Store

Microsoft Store & billing help (7)

Product setup and training

Not all Microsoft Store services listed here are available in all regions. To see your options, select your country or region from the dropdown list below:

Microsoft Store & billing help (8)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (9)

Help and learning resources

Our product support resources are here to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (10)

Microsoft Store & billing help (11)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (12)

Microsoft Store & billing help (13)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (14)

Microsoft Store & billing help (15)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (16)

Microsoft Store & billing help (17)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Small business support

To see what small business support options are available in your region, select your country or region from the dropdown list below:

Microsoft Store & billing help (18)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (19)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (20)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business resource centre

Microsoft Store & billing help (21)

Resources for your small business

From assessing your business needs to assisting with setup and troubleshooting, we're here to help.

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business resource centre

Microsoft Store & billing help (22)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (23)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Microsoft Store & billing help (2024)

FAQs

How do I speak to someone in Microsoft billing? ›

how do I speak to a person about microsoft billing
  1. Sign in here https://office.com/myaccount.
  2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"
  3. Click "Get help now"
  4. Select your product and issue.
Jan 11, 2021

How do I speak to a real person at Microsoft? ›

Microsoft Help: How do I speak to a live person at Microsoft? If you want a quick solution for your errors then you should speak to a live person at Microsoft customer service +1-844-411-1264.

How do I contact the Microsoft store? ›

For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with ​receipt.

What is the phone number for Microsoft accounts and billing? ›

If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).

What number is 1 800 642 7676? ›

What number is 1 800 642 7676 Microsoft? ((What's Microsofts number)) However, you can try reaching out to Microsoft's general customer support line at 1-800-MICROSOFT (1-800-642-7676) and they may be able to direct you to the appropriate contact in Boston.

Does Microsoft have live support? ›

How do I stop Microsoft from charging my card? ›

Turn recurring billing off
  1. Go to the Services & subscriptions page in your Microsoft account dashboard. Sign in.
  2. Locate your subscription and then select Manage.
  3. Do one of the following: If you see a Turn on recurring billing link, choose it to turn recurring billing on. ...
  4. Follow the prompts to turn off recurring billing.

How do I connect to Microsoft Store? ›

Select Start then enter Microsoft Store. Select it to open the app.

How do I report an issue in the Microsoft Store? ›

When you reach the product description page, scroll down to Details. Scroll to the right and select More info. Select Report this product and choose the reason you're reporting it and how you found the issue. Select Submit.

How do I contact Microsoft to dispute a charge? ›

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate".

How do I talk to someone about my Microsoft account? ›

You can contact the account team at https://support.microsoft.com/contactus.

How can I find out what Microsoft is charging me for? ›

Find balance statements using your Microsoft account order...
  1. Sign in to account.microsoft.com with your Microsoft account. ...
  2. Select Payment & billing>Order history, then, under Refine, select the order and date range you want.
  3. Look for charges with a status of Completed or Redeemed.

Can I chat with a Microsoft agent? ›

Additional help is available if you need it, including live chat with a Microsoft specialist.

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